Returns & Exchanges

At Apex Gaming PCs, we stand by our craftsmanship and offer a 30-day return window to ensure your hardware meets your performance expectations. If you are not completely satisfied with your build, we provide a streamlined process for returns, repairs, and exchanges.

1

Initiate an RMA Request

Contact our technical support team through our portal with your order number and a brief explanation of the reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Secure Original Packaging

Carefully pack your PC in its original internal foam molding and double-box packaging to prevent any structural or component damage during transit.

3

Ship Your System

Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location; we recommend utilizing insured shipping for high-value electronics.

4

Inspection and Refund

Once our technicians verify the system's condition and hardware integrity, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing